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How to unlock your Google Pixel device.

Before you send your Google Pixel phone to us, you’ll need to remove your Google account. If you don’t, your payment may be delayed.

Removing your account is quick and easy. Just follow the simple steps below.

Removing your Google account using your device

1. Start off by going into your Apps.
2. Tap Settings.
3. Once in Settings, tap the Lock screen and security section.
4. Tap on Screen lock type.
5. Type in your Pin, pattern or password.
6. Tap on Swipe at the top.
7. Tap Remove Data.
8. Tap Remove. Once you've taken off your security, you should be able to remove your Google account.
9. Go back to the main Settings screen, and tap Cloud and accounts.
10. Tap on Accounts.
11. Tap your Google account.
12. Tap the three dots in the top-right corner..
13. Tap Remove account.
14. Tap Remove account again to confirm it.
15. Your Google account will have been removed from your Samsung Galaxy phone.

Removing your Google account using your PC or laptop's browser

1. Go to gmail.com and sign into your account.
2. Click on the display picture located at top right corner.
3. Click manage your google account.
4. Click and select security from the left menu.
5. Scroll down to Your devices and click on manage devices.
6.Select the device that you want to sign out from.
7. Click the Sign out button. You’ll receive a warning, asking you to confirm that you do want to remove your account. Click “Sign out” to confirm.

Go to Googlepixel.com

When you’ve removed your account, send your device to us for FREE and we’ll pay you the same day it arrives!
*Please note if you are not using iOS 10 then these instructions may vary slightly.